faq

When will I receive my order?

The estimated time varies from 1 to 4 weeks, depending on your location. If you haven't received it after 1 month, feel free to reach out to us and we'll look into it. Before contacting us, please help us by checking if:

1) On the confirmation email the address provided is correct.

2) Your local post office has your package.

3) The courier has left the order with your neighbors.

Note: orders may take longer over the holiday period.

Do you offer refunds?

Refunds are offered if you receive the wrong or a damaged item. If any of these apply, please contact us with photos attached and we’ll sort that out for you.

I bought Issues 1 & 2 together but received only one.

For weight reasons, copies have to be sent separately. Most people receive them together but it's possible that they will arrive with a few days in between.

Can I subscribe instead of buying the issues?

At the moment, we don't have any subscription model. We're planning to work on one soon.

Contact: wholesale@impublishing.co